Damaged & Misprinted Items

At Havelli, we take great care in ensuring that every woven blanket meets our high-quality standards. However, in rare cases, items may arrive damaged or miswoven due to production or shipping issues. Below, we outline what qualifies as a damaged or miswoven item and when we offer a replacement or refund.

1. What We Consider "Damaged"

A blanket is considered damaged if, upon opening your package, you notice:

✅ Significant fabric defects such as large holes, tears, or frayed edges.
✅ Severe unraveling of the weave that compromises durability.
✅ Loose or detached threads that affect the integrity of the blanket.
✅ Major discoloration spots or stains that were not part of the original design.
✅ Shipping damage: If your package arrives severely crushed, torn, or water-damaged, and the blanket is affected as a result.

❌ Not Considered Damage:

  • Minor thread inconsistencies or loose fibers (which can occur naturally in woven textiles).
  • Wrinkles or slight creasing due to shipping.
  • Small variations in weave tightness that do not affect durability.

2. What We Consider "Miswoven" (Color & Weave Issues)

A blanket is miswoven if:

✅ The colors are significantly different from what you saw on our website.
✅ Major weaving errors cause large gaps or misplaced threads that distort the design.
✅ Patterns or elements are misaligned to a degree that affects the intended look.

🔹 Important Color Information:

  • Our blankets are woven, not printed, meaning colors are achieved by mixing different cotton yarn threads.
  • Due to the limited range of cotton yarn colors available, the final result may appear slightly different from digital images.
  • Color variations can also occur due to screen settings and lighting differences, but we ensure they stay within an acceptable range. (See Photos Below for Reference)

❌ Not Considered Miswoven:

  • Slight shade differences between what you see on a screen vs. real life.
  • Normal variations in weaving texture due to the handmade nature of the process.

(Images provided by our production partner)

 

 

When We Offer a Replacement or Refund

✔ If your blanket is damaged or miswoven as described above, we will replace it or offer a refund.
✔ To request a replacement, please contact us within 7 days of receiving your order with clear photos of the issue.
✔ We may require the item to be returned for inspection before processing a refund or replacement.

📩 Contact Us: Contact@havellistudio.com